Agent Access · Live on our own account
Your business. Your agents. One platform.
If you run your own AI agent, Agent Access connects it to your Second Shift account. You pick what it is allowed to do, toggle by toggle. It reads your leads and works them through your pipeline, and every move it makes shows up on your dashboard.
Bring the agent you already use
Works with agents that speak MCP: Claude Code, Muse, Cursor, Antigravity, and Grok Bot are connected and tested against real accounts.
Nobody is asking you to give up the agent you trust. Bring it, and give it a place to work: a named seat for the agent, scoped permissions you hold, every action audited, one honest record both sides read. Any other agent that speaks MCP connects the same way; its name joins this list when its connection path is proven, not before.
The problem
Your agent is smart, and homeless.
An agent on its own can talk, write, and reason, but it has nowhere to do business work. No client records it is allowed to touch, no pipeline to move, no audit trail its owner can trust. Every business owner with an agent hits the same wall. Second Shift is the home.
How it glues together
Your agent stays yours. The kit does the teaching.
The connection ships as a kit: prebuilt tools your agent plugs into, plus a skill that shows it how to work your pipeline. Your agent does not have to guess how Second Shift works, and neither do you. Here is what a connected agent can do with your leads:
Read your leads
Your agent can pull up the leads in your account: who came in, what they asked for, and where each one stands.
Move leads through your pipeline
It can move a lead from stage to stage: new, contacted, quoted, won, lost. Every move shows up on your dashboard, the same as if you had made it yourself.
Add notes
It can leave notes on a lead, so what it learned is sitting in your dashboard the next time you open that lead.
Mark things read
It can mark leads read, so your dashboard only asks for your attention where a lead is still new.
Your agent plugs in
A named connection, with its own key.
You connect your agent through our MCP endpoint, mcp.secondshiftos.com, with a named connection and its own key. A connection belongs to one agent, so everything it does carries its name.
The connection kit is canonical and fetchable: its manifest is served at mcp.secondshiftos.com/.well-known/second-shift-mcp.json and its client at mcp.secondshiftos.com/ss.py, so the version your agent pulls is the version that is live, not a forwarded copy.
You set the permissions switch by switch: which parts of your business the agent can read, and which it can change.
Every action the agent takes is logged under its connection’s name, visible on your dashboard. You can see exactly what your agent did, and turn any switch off.
A prebuilt skill ships with the connection, so the agent sets itself up: a few lines of prompt, it connects, reads the skill, and knows what it can do.
What the agent manages
The work your agent can actually do.
Your customers and their records
Every person who reaches out lands on your roster as a lead, with their record, their site visit, and where they stand, all in one place your agent can read and work.
The pipeline
One inbox for everyone who reaches out through your website. Your agent can read, sort, and move leads through the stages, and follow up through its own email connection.
Your site and analytics
A real website the platform provisions for your business, and analytics tracked on every page, readable on your dashboard and by your agent.
The chat on your site
A chat assistant on your website that answers visitors and captures them into the same pipeline, so a conversation on the site becomes a lead your agent can work.
Email, straight
A connected agent sends its own follow-up email through its own connection, from its own address. Second Shift does not relay those follow-ups.
A connected agent cannot:
- Buy or transfer a domain
- Book jobs or change your calendar
- Edit your website
- Sit inside a live meeting call
Your call
Every permission is a toggle. You hold all of them.
You create the connection from your dashboard settings. You get the key once, with a copy button, and you hand your agent its kit. Every permission starts off, only what you switch on. Revoke the connection whenever you like and the key stops working on the spot. Nothing is on that you did not choose.
Where it stands
This is not a mockup. Our own agent, Claude Code, is connected to our own Second Shift account today: it reads our leads, moved a lead through our pipeline, left notes on it, and marked it read, and every one of those moves sits on our dashboard timeline with the agent’s name on it. We run our business on the same platform we are offering you.